• Service Design
  • Other Work
  • About
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Bruno Hannibal-Taylor
  • Service Design
  • Other Work
  • About
  • Contact

Customer Journey Mapping
| Paragon Housing |

CLIENT: Paragon Housing Community Group
YEAR: 2015
TAGS: Service Design, Customer Journey Mapping, Customer Experience, Culture Change

Redesigning a Pharmacy Experience
| NHS Whittington |

CLIENT: Whittington NHS Trust
YEAR: 2013
TAGS: Service Design, Spatial Design, Customer Journey Mapping, Co-design, Prototyping

Codesigning Youth Support Services
| Worcestershire Council |

CLIENT: Worcestershire County Council / Design Council
YEAR: 2011
TAGS: Co-design, Co-Production, Facilitation, Young People

Service Design Training
| University of Arts London |

YEAR: 2011-2013
CLIENT: Central Saint Martins College of Art and Design
TAGS: Service Design Training, 

Planning for Later Life
| Age UK |

YEAR: 2010
CLIENT: Age UK Hackney / Nesta
TAGS: Service Design, Design Strategy, Co-design, Service Prototyping, Social Innovation,

Water Design Challenge

More coming soon...

Design Council / Home Office

Design research into business crime against small businesses. More coming soon...

Anti-Social Behaviour Toolkit
| Camden Council |

YEAR: 2010
CLIENT: Camden Borough Council
TAGS: Multi-stakeholder process design, public realm, behavioural insights, service design

Customer Journey Mapping
| Paragon Housing |

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Paragon1.jpg

Redesigning a Pharmacy Experience
| NHS Whittington |

— view —

TILT-10lg.jpg

Codesigning Youth Support Services
| Worcestershire Council |

— view —

YP3.jpg

Service Design Training
| University of Arts London |

— view —

SDtraining1_thumb-610x343.jpg

Planning for Later Life
| Age UK |

— view —

AGEUK.jpg

Water Design Challenge

— view —

WDC3.jpg

Design Council / Home Office

— view —

BizCrimeBW.jpg

Anti-Social Behaviour Toolkit
| Camden Council |

— view —

AntiSocial!.jpg